Goldfields Casino Sign Up
Register for rewards at Goldfields Casino in Welkom with your South African ID or passport.Registering for the Rewards Programme
At Goldfields Casino, our loyalty programme is all about giving your play some extra value. We handle registration at our Welkom venue, right at the rewards desk near the entrance. Registration is handled on site at the casino rewards desk, and timing may vary depending on how busy the venue is. You’ll need valid positive and acceptable identification, such as a South African ID or passport, and it must be original, not a copy or expired one.
Sign-up is handled on site at the casino. Just walk up, show your official ID, and fill out a membership card form. We’ll verify your details right there and then hand you your physical rewards card. Works across the casino rewards programme and eligible gaming activity on the property. Only persons who are 18 years or older are eligible to sign up for a Tsogo Sun Gaming Rewards card.
Temporary documents are not accepted. Only original, government-issued ID is good here. Our team checks details for each new member, processes them on the spot, and you’re ready to start earning.
What Identification to Bring
It’s straightforward: the official smart card (green bar-coded ID book is no longer the primary standard), or a valid passport if you come from outside South Africa. We need these documents to meet regulatory requirements and compliance checks. Originals only. Once verified, we’ll make a record for compliance - your data is protected according to South African standards. Photographic images of cardholders may be required for inclusion into the casino system.
We use the information to run the programme, meet regulatory requirements and, if you agree, send promotional updates.
Using Your Rewards Card
Once your membership is set, the real perks begin. The card is used for rewards activity at the casino and may be required for transactions, special offers or prize claims. Just insert at a slot or hand it to a table dealer - points are earned according to the programme rules while you participate in eligible gaming activity.
Keep the card in while you play. Pulling it out mid-session means you may lose points for that time, and no one wants that. Cardholders are required to present their cards together with acceptable identification when claiming prizes, special offers or redeeming vouchers. Here’s where your card will work:
| Gaming Zone | Slots | Tables | Card Use |
|---|---|---|---|
| Main Floor | ~200 | 6 | Insert or show dealer |
| Smoking Casino | ~40 | 2 | Same as main floor |
| Salon Prive | Limited | 1 | Present to supervisor |
Points are only recorded when the rewards card is inserted or visible through your session in any of these areas.
Promotions and Special Draws
Active members may be eligible for regular prize draws and bonus promotions, depending on the campaign. The basics are simple: earn enough points during a certain period, and you’re in. You might find spin to win games running, multiplier days, tournaments, other events for tables or slots. Prizes change up - sometimes it’s cash, sometimes electronics, sometimes bonus points or a ticket for a bigger draw.
Some promotions may require extra registration, depending on the event rules. There you’ll also find schedules, results and more details in real time.
New members are often surprised with sign-up gifts - maybe free play, extra points, entry tickets. These are tied to whatever campaign we’ve got running, so check at the desk, look at notices around the venue, or ask staff what’s currently available.
Rewards Programme Registration Process
Registration takes place at our Welkom venue at the rewards desk near the entrance. The process requires your original South African ID or valid passport.
- Eligible gaming activity on the property earns points
- Physical rewards card issued immediately after verification
- Registration complies with provincial gambling authority requirements
- Data protection follows South African standards
- Works across all gaming areas including main floor and Salon Privé
Temporary documents are not accepted. Only original government-issued identification meets our compliance standards.
Tiers and Membership Progress
Points you earn may move you through different status levels over the year. New members begin as a 10 Tier Rewards member when signing up via a Tsogo Sun casino, the app, or website. The more you play, the more benefits you unlock - not just at Goldfields, but at other Tsogo Sun casinos linked to the same system. Starting levels allow you to enjoy core offers, while higher tiers offer perks like complimentary meals, event invites, better earning rates, and restaurant priority.
Tier reviews and point cycles may follow the programme rules and can change over time. Tier statuses change automatically once you hit the set thresholds, and you can always check your level at the desk or use the mobile app if you’ve signed up there.
Upper tiers bring extras: sometimes discounted hotel stays at partner properties, birthday rewards, access to private play spaces when it gets busy and fast-track help from dedicated staff.
Names for tiers and exact point requirements can shift from time to time, since they are managed across multiple casinos.
Mobile App and Digital Account
Our Tsogo Sun app gives you another way to keep tabs on your membership, aside from the desk. With the app, you log in using your rewards number and the contact info you provided. There you’ll see your point score, tier status, upcoming events, and what’s happening on the calendar. The app also features a Bonus Suite — a gamification module designed to enhance your overall experience, including the Bonus Stay module, which lets you earn points by booking hotel stays through the Tsogo Sun App.
Notifications alert you for new draws or exclusive offers. For some promotions, checking in through the app is a must, or you won’t be counted. The app is strictly for account management and information, you still need to come to the venue to play.
Support and Contact
Need answers about signing up or have a card issue? Come see our team in person at the rewards desk any day we’re open. If that’s not possible, call us at +27 57 391 5700 or send an email to [email protected]. Latest promos and updates always on goldfieldscasino.co.za.
We’re set up for immediate card replacement if you ever lose yours - just bring proper ID so we can confirm your identity and print a new one. Desk hours cover all casino opening times, and stretch longer during big events. Goldfields Casino operating hours are Sunday to Wednesday 09:00 – 00:00 and Thursday to Saturday 09:00 – 02:00.
Key Membership Rules
Signing up means you agree to our basic rules. You can’t share your card with anyone else, and you must present it each time you want to earn points. If the terms or programme change, we’ll inform everyone. Points aren’t actual money and can’t be swapped for cash or transferred to someone else.
Earning formulas, tier changes, and benefits can be updated. Any attempt at fraud, breaking the programme rules or being barred from the casino wipes your points and bonuses. Juristic, excluded and self-excluded persons may not participate in the programme. Each event or draw comes with its own set of rules, which takes priority if there’s a conflict with standard terms.
Large prize wins may mean more paperwork for identification and taxes. Please be ready for checks if you win a major prize.
Responsible Gambling
We take player protection and safe gambling seriously, both for you and for us. Under South African law, no one under 18 is allowed on the casino floor, and we always check. If you ever feel the need, self-exclusion assistance is available right at the rewards desk or with our managers. This will pause your account and remove you from event lists or prize draws until further notice.
Everywhere in the venue you’ll find messages about responsible gambling - at cash points, on the machines, and in all our promotional flyers. Our property never offers credit to play. We advise all members to set sensible limits on their play, both time and spending.
There’s a nationwide helpline available 24/7 through the National Responsible Gambling Programme, if you or someone you know needs confidential support.