Goldfields Casino Identity Verification Policy

1. Purpose and Scope

This document sets out the identity verification requirements and procedures applicable to all persons seeking to access gaming facilities and services at Goldfields Casino. Verification is conducted in accordance with South African gambling legislation and regulatory obligations applicable to licensed land-based casino operators.

Identity verification at Goldfields Casino is used to:

• Confirm that persons accessing gaming facilities meet the minimum legal age requirement of 18 years.
• Maintain compliance with national gambling regulations and licensing conditions.
• Prevent unauthorised access to gaming areas by excluded or self-excluded persons.
• Support responsible gambling measures and player protection obligations.
• Ensure accurate record-keeping for rewards programme membership and promotional participation.

These requirements apply to all persons entering designated gaming areas within the casino premises located at Goldfields Plaza, corner of Stateway and Buiten Streets, Welkom, Free State.

2. Mandatory Age Verification

Access to all gaming areas at Goldfields Casino is restricted to persons 18 years of age and older. Verification of age is mandatory prior to entry into gaming areas or participation in any gambling activity.

Persons who appear to be under the age of 25 may be required to present valid identification at entry points or at any time while on the gaming floor. Failure to provide acceptable identification when requested will result in denial of access to gaming areas.

3. Acceptable Forms of Identification

The following forms of identification are accepted for verification purposes:

• South African identity document (green barcoded ID book or smart ID card).
• Valid South African driver’s licence with photograph.
• Valid passport issued by the Republic of South Africa or a foreign government.

Identification documents must be original, current, and not expired. Photocopies, digital images, or expired documents are not accepted for verification purposes.

The identification document presented must clearly display the holder’s full name, date of birth, photograph, and document number. Documents that are damaged, defaced, or illegible may be rejected at the discretion of casino personnel.

4. Verification Procedures at Entry

Upon entering gaming areas, persons may be required to present identification to security or floor personnel. Verification staff will visually inspect the document to confirm that:

• The document is genuine and has not been altered or tampered with.
• The photograph on the document matches the person presenting it.
• The date of birth confirms the person is 18 years of age or older.
• The document is current and has not expired.

Verification is conducted through visual inspection. Documents are not retained, scanned, or copied during standard entry verification unless the person is enrolling in the Goldfields Casino Rewards programme or participating in specific promotions that require registration.

Persons who refuse to present identification when requested will be denied access to gaming areas.

5. Rewards Programme Enrolment Verification

Enrolment in the Goldfields Casino Rewards Card programme requires identity verification and registration. The following information is collected during enrolment:

• Full legal name as it appears on the identification document.
• South African identity number or passport number.
• Date of birth.
• Contact details including telephone number and email address, where applicable.
• Residential address.

Enrolment is conducted at the Guest Services Desk or through designated registration points within the casino. Original identification must be presented at the time of enrolment. The information provided is recorded in the rewards programme database and is subject to the terms and conditions of the Tsogo Rewards programme.

Persons enrolling in the rewards programme consent to the collection and processing of their personal information for the purposes of programme administration, points allocation, promotional communications, and compliance with regulatory obligations.

6. Verification for Promotional Participation

Certain promotions, draws, and tournaments may require participants to provide identification and complete registration forms. Verification requirements for promotional participation are specified in the applicable promotion rules published for each event.

Participants in promotions may be required to present identification at the time of entry, at the time of prize claim, or both. Prizes will not be awarded to persons who cannot provide acceptable identification or who are found to have provided false information during registration.

eHost self-service kiosks located on the casino floor allow rewards programme members to enter draws and view points balances. Use of eHost kiosks requires insertion of a valid Goldfields Casino Rewards Card. Persons using another person’s rewards card or attempting to claim rewards or prizes fraudulently will be subject to immediate disqualification and may be excluded from the premises.

7. Data Handling and Retention

Personal information collected during identity verification and rewards programme enrolment is processed and stored in accordance with applicable South African data protection legislation. Information is used solely for the purposes of:

• Verifying eligibility to access gaming facilities.
• Administering the rewards programme.
• Complying with regulatory reporting and record-keeping obligations.
• Communicating with members regarding promotions and programme benefits where consent has been provided.

Personal information is not disclosed to third parties except where required by law or regulatory authority, or where necessary for the operation of the Tsogo Rewards programme across participating Tsogo Sun properties.

Members may request access to their personal information or request corrections by contacting the casino at [email protected] or by telephoning +27 57 391 5708.

8. Exclusion and Self-Exclusion

Goldfields Casino maintains records of persons who have been excluded from the premises or who have voluntarily self-excluded from gambling activities. Identity verification procedures are used to identify excluded persons and prevent their access to gaming areas.

Persons who have self-excluded or who are subject to exclusion orders must not attempt to enter gaming areas or participate in gambling activities. Attempts to circumvent exclusion by providing false identification or using another person’s identity constitute a breach of casino rules and may result in legal action.

Persons seeking assistance with problem gambling may contact the national problem gambling counselling toll-free helpline at 0800 006 008.

9. Refusal of Service

Goldfields Casino reserves the right to refuse service or deny access to any person who:

• Fails to provide acceptable identification when requested.
• Provides false, altered, or fraudulent identification.
• Is under 18 years of age.
• Is subject to an exclusion or self-exclusion order.
• Exhibits behaviour that poses a risk to the safety or security of other patrons or staff.

Decisions regarding refusal of service are made at the discretion of casino management and are final.

10. Contact Information

Questions regarding identity verification requirements or rewards programme enrolment may be directed to:

Telephone: +27 57 391 5700
Rewards Programme: +27 57 391 5708
Email: [email protected]

The Guest Services Desk is available during casino operating hours for in-person assistance.

This document is effective as of the date of publication and may be updated periodically to reflect changes in regulatory requirements or operational procedures.