Goldfields Casino Privacy Policy

This Privacy Policy describes how personal information of guests and users is collected, used, disclosed and protected by Goldfields Casino. As a casino operating in Welkom, Free State, South Africa, personal data is processed in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African legislation. This policy applies to all individuals who visit the premises, use the services or interact with the systems of Goldfields Casino, including on-site wireless internet access.

1. Information Collected

Personal information is collected to provide casino services, maintain security, comply with legal obligations and communicate with guests. The categories of information that may be collected include:

• Identification details such as name, surname, date of birth and identity or passport number
• Contact information including postal address, email address and telephone number
• Financial information related to transactions conducted on the premises
• Technical data when the WiFi service is used, including device identifiers and usage logs
• Geolocation data where relevant to service provision
• Records of gaming activity and participation in loyalty programmes
• CCTV footage and other security records captured on the premises

Collection occurs when a person registers for services, participates in gaming activities, connects to the wireless network, communicates with staff, or enters areas monitored for security purposes.

2. Use of Information

Personal information is processed only for specified, lawful purposes directly related to the operations of Goldfields Casino. Personal data may be used to:

• Provide requested casino services and gaming entertainment
• Verify identity and age in compliance with gambling regulations
• Process transactions and maintain accurate financial records
• Allocate and manage loyalty programme points and benefits
• Communicate regarding services, events and operational matters
• Ensure security and safety on the premises
• Comply with legal obligations, including anti-money laundering and responsible gambling requirements
• Resolve disputes and enforce applicable terms and conditions
• Respond to requests for information under the Promotion of Access to Information Act

Personal information is not sold to third parties for their marketing purposes.

3. Disclosure of Information

Personal information may be shared in limited circumstances, including:

• Within the Tsogo Sun Group of companies for operational and administrative purposes
• With a limited number of employees who require access to perform their duties
• With third-party service providers who assist in delivering services, subject to confidentiality obligations
• With business partners in aggregated, non-personally identifiable form for analytical purposes
• In response to lawful requests by public authorities, court orders or legal processes
• Where necessary to protect the rights, property or safety of the company, guests or the public
• With companies that provide technical, administrative or support services to the company

All third parties with whom information is shared are required to handle personal data in accordance with applicable privacy laws.

4. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Retention periods are determined by:

• The nature of the service provided
• Legal and regulatory obligations, including record-keeping requirements under gambling and financial legislation
• The need to resolve disputes or enforce agreements
• Legitimate business interests in maintaining accurate records

Once personal information is no longer required, it is securely destroyed or deleted in accordance with the applicable data retention schedule.

5. Your Rights

Under South African law, individuals have the following rights in relation to their personal information:

• Right to confirmation: The right to request confirmation, free of charge, whether personal information is held
• Right of access: The right to request details of the personal information held, subject to prescribed fees under the Promotion of Access to Information Act
• Right to correction: The right to request correction of inaccurate or incomplete personal information
• Right to deletion: In certain circumstances, the right to request destruction or deletion of personal information
• Right to object: The right to object on reasonable grounds to the processing of personal information where such processing is carried out to protect legitimate interests, unless legislation provides otherwise

To exercise any of these rights, contact the Group Information Officer using the details provided in section 8 of this policy.

6. WiFi Service and Technical Data

When a user connects to the wireless internet service provided on the premises, technical information necessary to operate and secure the network is collected. Use of the WiFi service is governed by the applicable WiFi Terms and Conditions, which form part of the overall framework for data processing at Goldfields Casino. By accessing the wireless network, the user consents to the collection and processing of connection data in accordance with this Privacy Policy and the WiFi Terms and Conditions.

7. Security Measures

Appropriate technical and organisational measures are implemented to protect personal information against unauthorised access, loss, destruction or alteration. Security measures include physical access controls, secure storage systems, encryption where appropriate, and staff training on data protection obligations. No system can be regarded as completely secure, and absolute security of information transmitted or stored cannot be guaranteed.

8. Contact and Complaints

For questions, requests or complaints regarding this Privacy Policy or the handling of personal information, contact:

National Compliance Manager (Group Information Officer)
Tsogo Sun Group
Postal Address: Private Bag X190, Bryanston, 2021
Street Address: Palazzo Towers East, Montecasino Boulevard, Fourways
Telephone: (011) 510 7700
Email: [email protected]

Individuals also have the right to lodge a complaint with the Information Regulator of South Africa:

Telephone: 010 023 5200
Email: [email protected]

9. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in practices, legal requirements or operational needs. Any material changes will be communicated through appropriate channels. Continued use of services following such changes constitutes acceptance of the updated policy.

10. Governing Law

This Privacy Policy is governed by the laws of the Republic of South Africa. All processing of personal information is conducted in accordance with the Protection of Personal Information Act, the Promotion of Access to Information Act and other applicable South African legislation.